Information

OPENING HOURS

Monday to Friday

9am – 5pm

Saturday and Sunday

Closed

FEES – 2024

Let Only

Deposit registration – £70 +VAT
Renewal fee £150 +VAT
Inventory & Check Out – enquire in branch

All additional let only fees are optional.

Rent Collection

Deposit registration – £70 +VAT
Renewal fee £150 +VAT
Inventory & Check Out – enquire in branch

All additional RC fees are optional excluding deposit registration.

FULLY MANAGED

Deposit registration – £70 +VAT
Renewal fee £150 +VAT
Maintenance work fee 5%
Inventory & Check Out – enquire in branch

All additional FM fees apply excluding renewal fee.

COMPLAINTS PROCESS

Team 2 Property Management Ltd Complaints Process

Making a complaint – Residential Sales & Lettings
Team 2 Property Management Ltd is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints process in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases, we hope that any issues can be resolved quickly and amicably to customers’ satisfaction at branch level.

Stage One – Branch Manager
Complaints should, in the first instance be directed to the Branch Manager for Team 2 Property Management Ltd. The Branch Manager will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification. Please email [email protected] or write to us at: FAO Jeremy Kuur, 78 Tor Hill Road, Torquay, Devon, TQ2 5RY

Stage Two – Group Lettings Director
If, after you have dealt with the Branch Manager, you remain dissatisfied you may address your concerns, in writing, to the Group Lettings Director.
Once received, your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Please email [email protected] or write to us at: FAO – Richard Timson, Team 2 Property Management Ltd, 78 Tor Hill Road, Torquay, Devon, TQ2 5RY

Stage Three – The Property Ombudsman
If you remain dissatisfied with the outcome of your complaint after dealing with the Branch Manager and the Group Lettings Director, you may approach the Property Ombudsman once you have received a Final Viewpoint letter.

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk. For your information:

  • You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
  • The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
  • The Property Ombudsman recommends paying any outstanding fees on a “without prejudice” basis to avoid late-payment charges and/or further action.

Team 2 Property Management Ltd is registered in England at the office address:- 78 Tor Hill Road, Torquay, Devon, TQ2 5RY (Company Number 07463867).  Team 2 Property Management Ltd is a wholly owned subsidiary of Edward Rose Property Group registered in England at the office address:-  28 London Road, Southampton SO15 2AG (company number 14719943).